What is altafiber?
altafiber is a Fioptics TV and internet service provider (ISP) with coverage in parts of Ohio, Kentucky and Indiana. Its plans are fast thanks to fiber connections, and there are no data caps.
Formerly Cincinnati Bell, altafiber’s internet connection speed goes up to 1 GB in most service areas, but 2 GB speeds are also available in very select areas. All plans can be bundled with the Fioptics TV service that works via TiVo. Home phone services are also available.
altafiber internet plans and prices
Fiber internet plans from altafiber start at a competitive $39.99/mo. for 400 Mbps. The plans do not require contracts and do not have data caps. Because of the faster fiber connection, they offer symmetrical upload and download speeds without lag issues.
| Plan | Starting price* | Download/Upload speeds |
|---|---|---|
| Fioptics 400 Mbps | $39.99/mo. | 400/400 Mbps |
| Fioptics 600 Mbps | $49.99/mo. | 600/600 Mbps |
| Fioptics 1 Gig | $69.99/mo. | 940/940 Mbps |
| Fioptics 2 Gig | $99.99/mo. | 2,000/1,000 Mbps |
Methodology
We rated the largest internet providers in the U.S. for 2024. Each provider was rated on a scale of 1 to 5 based on over a dozen factors, including speed, cost, availability, fees, customer satisfaction, connection type and more. We also used data from the Federal Communications Commission (FCC) to compare the average speed offered by internet companies in the U.S. to set a baseline for what is considered a good internet speed. Additionally, we analyzed data from the American Customer Satisfaction Index (ACSI) to understand how each ISP fares in customer service and perceived value.
How we reviewed altafiber
We rated altafiber a 3.6 of 5 in our provider scoring. The ISP scored high for its fast fiber speeds and low starting prices. Availability scored lower due to the small coverage area. An equipment rental fee of $10.99/mo. is required, which also lowered the overall score.
Best altafiber internet plans
You can pick from four main fiber internet plans with home Wi-Fi, all without data caps. In limited areas, there is a 2 GB option as well. The price for the 400 Mbps and 600 Mbps are guaranteed for 12 and 24 months respectively when you set up eBill. The 1 GB plan at $69.99/mo. is cheaper than most altafiber competitor plans by $10–20/mo. That price is guaranteed for 36 months with an eBill setup.
All altafiber plans require a $10.99/mo. equipment rental fee for the modem and router, which is a bit higher than other ISPs. Every plan is eligible for altafiber’s Whole Home Wi-Fi for an additional $15/mo., which uses wireless mesh technology powered by eero technology.
Fioptics 400 Mbps Internet – Most budget-friendly plan
The cheapest plan offered by altafiber offers 400 Mbps of fiber speed for under $40/mo., which is a great price for matching download and upload speeds. If you have a mid-sized home with two to three heavy internet users, this plan is a good option. The cost is similar to cable provider pricing, making it a better choice if altafiber’s fiber network is available in your area.
Fioptics 600 Mbps Internet – Best for large, connected homes
This plan offers 600 Mbps of symmetrical upload and download speeds to keep a large smart home connected with four-plus internet gamers, streamers and people working from home. The $49.99/mo. is cheaper than similar plans from other major providers.
Fioptics 1 Gig Internet – Best for the fastest speeds
If you have a home with 20 or more connected devices and heavy power users, altafiber’s Internet 1000 high-speed internet is for you. Priced under $70/mo., it is cheaper than similar plans from other ISPs, beating cable and even some DSL pricing.
altafiber TV and internet packages
altafiber will package your internet plan with the TV package of your choice. You can even build your own altafiber TV package with the channels you prefer. By bundling internet and TV, you will have some savings in the $10–20/mo. range. If you just want a few channels like news and main live channels, the Basic TV with 600 Mbps internet plan is the same price as the internet plan itself, at $49.99/mo., so you are getting your TV for free. You can pick one of the TV plans to add to any speed plan.
| TV & internet bundle | Starting price* | No. of live channels |
|---|---|---|
| 600 Mbps Internet + Basic TV | $49.99/mo. | 55+ |
| 600 Mbps Internet + Preferred TV | $89.99/mo. | 110+ |
| 600 Mbps Internet + Elite TV | $94.99/mo. | 305+ |
altafiber vs. other internet providers
There are a few internet providers within the same service areas as altafiber, with similar pricing for very different types of internet connections.
- Altafiber vs. Spectrum: Spectrum is the largest competitor, offering comparable pricing and speeds but through a cable/fiber hybrid connection.
- Altafiber vs. Hughesnet: Hughesnet is a satellite provider that offers slower speeds and can suffer from lag when streaming or gaming. The speeds also do not exceed 100 Mbps, making it a hard choice for large and ultra-connected homes.
- Altafiber vs. T-Mobile: T-Mobile’s 5G Home Internet is also available in the same footprint, offering up to 245 Mbps in speed for a flat rate of $60/mo. This is a fixed wireless connection, meaning that you need to be close to a T-Mobile tower to get service.
| Provider | Speed range | Starting price range* | Connection type |
|---|---|---|---|
| altafiber | 400–2,000 Mbps | $39.99–$99.99/mo. | Fiber |
| Spectrum | 300–1,000 Mbps | $49.99–$79.99/mo. | Cable, fiber hybrid |
| Hughesnet | 50-100 Mbps | $49.99–$79.99/mo. | Satellite |
| T-Mobile 5G Home | up to 245 Mbps | $60.00/mo. | 5G |
Top altafiber locations
Formerly Cincinnati Bell, altafiber provides TV, internet and home phone services for parts of Ohio, Kentucky and Indiana. The company maintains storefronts in Florence, KY; Cincinnati, OH; Fairfield, OH; West Chester, OH; and Dayton, OH. Expansion plans for fiber service are planned for Delaware County, Dublin, Germantown, New Carlisle and more spots in Ohio, as well as Aurora, Greendale and Lawrenceburg in Indiana.
altafiber customer service
You can connect with altafiber through several methods. Their agents are available 24/7.
- Call: (833) 321-1042
- Text: (513) 301-2093
- Online: Live Chat and Email
altafiber pay bill
There are several ways to pay your altafiber bill:
- Online: Use My altafiber to check your account balance and make payments online anytime. Payments may be made using an electronic check.
- Mail: Checks can be mailed to: altafiber Telephone, P.O. BOX 748003, Cincinnati, OH 45274-8003.
- Telephone: Contact the billing sales and service center to check your account balance and make payments over the telephone at (513) 566-5050.
- In-person: Pay in person at one of several storefronts.
- Autopay: Set up automatic recurring payments in My altafiber.
altafiber internet FAQs
Is altafiber cheaper than other internet providers?
For fiber service, altafiber’s plans are cheaper than other fiber providers, starting under $40/mo.
What is altafiber?
Formerly Cincinnati Bell, altafiber is an internet service provider also providing home phone and TV services.
How do I set up altafiber Wi-Fi?
For the self-setup of altafiber’s service, the company offers several how-to videos with step-by-step instructions.
How do I cancel altafiber internet?
If you are transferring or canceling your service altogether with altafiber, you must talk to a live agent to discuss equipment returns, final payments and more. You can call (513) 566-5050.
Who owns altafiber?
Cincinnati Bell, doing business as altafiber, is a regional telecommunications service provider based in Cincinnati, OH.
This content is produced through an alliance between USA TODAY and Allconnect.com. Under the alliance, Allconnect publishes articles about broadband-related topics upholding strict editorial integrity standards in line with USA TODAY’s Principles of Ethical Conduct. The opinions, analyses, reviews and recommendations expressed are those of the Allconnect editorial staff alone. The information is believed to be accurate as of the publish date, but always check the provider’s website for the most current information. Read more about our Allconnect Advertising Disclosure.
Robin LaytonAllconnect.com
Robin Layton is an editor and writer for the broadband marketplace Allconnect. She built her internet industry expertise writing and editing for four years on the site, as well as on Allconnect’s sister site MYMOVE.com. Her expertise is in home internet plans, as well as broadband and digital divide news. Robin brought 30 years of experience in journalism and marketing to her Allconnect role and strives to ensure consumers get a fair and balanced reporting of the state of broadband services to help them understand the process of purchasing an internet service provider that fits their online needs. Her credentials include a bachelor’s degree in English and Journalism from Shepherd University.
Hannah WhatleyAllconnect.com
Hannah Whatley is an editor who enjoys collaborating with writers to offer readers the most relevant, accurate, and up-to-date information for their home purchases. She has previously edited for The Motley Fool, The Modest Wallet, Grammarly, JoinCake.com and SaveOnEnergy.com, gaining expertise in several industries. Hannah has a B.A. in English from Thomas Edison State University. When she isn’t editing, she enjoys studying linguistics and languages.
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